Current lead time for new orders: 

• 6 months for larger apparatus like Reformers and Cadillacs  
  
• 2 - 3 months for Chairs, Barrels, and Mats 
  
• 30 days or less for most Parts and Accessories   
  

Orders ship once all items in the order are ready. 

We have ambition to shorten lead times further, but this is what we can commit to this time. We will notify the community as lead times come down via our Lead Times page, across the website, and via email.  

Note - Lead times do not include shipping time as this varies by location and shipping method selected. 

All upholstered apparatus is custom-built for each customer. This combined with overwhelming demand outstripped our manufacturing capability.  

However, due to significant investments, lead times are coming down! We will keep the community updated as lead times continue to decrease via our new Lead Times page. 

We are working through a backlog due to overwhelming demand. Production is up 150% versus prior levels. This means we now build and ship 2.5 apparatus in the same amount of time we previously built and shipped 1 apparatus. This is good progress, but we need to do more. This also means that any orders in our system today will be completed before the end of March. 

We’ve hired dozens of talented craftspeople, in welding, woodworking, and upholstery. We’ve installed better capital equipment in our metal shop including better welding tables, torches, and more. We’ve also made important investments in shipping and logistics, hiring new people, and acquiring new space for shipping to shorten delivery times of parts and apparatus.   

If placing a new order today, you can expect a 6 month lead time for larger apparatus like Reformers or Cadillacs, 2 – 3 months for Chairs and Barrels, and 30 days or less for most Parts and Accessories. 

Out of respect and fairness to all our customers we process orders in the order they are received. 

If you have a hard deadline or narrow window for accepting delivery, please advise our customer care team when they email you to finalize your order (after you’ve submitted your order online).  

We cannot guarantee a certain date upon submission of your order, but we are happy to work with you to try to hit a specific date within our lead times. When our customer care team emails you to finalize your order after you’ve placed it via the website, let them know your unique needs.

Placing your order through www.gratzpilates.com is the faster way to get a shipping quote. A team member will contact you via email to provide a shipping quote and collect payment 5 - 7 business days after you place your order.  

No, that is not accurate. The fastest way to get a shipping quote and finalize your order is to place your order through the www.gratzpilates.com website. 

We apologize if your order is not received as expected. Contact us at customercare@gratzpilates.com regarding the error and we’ll work to rectify the issue ASAP. Please include your order number, detailed description of the error, and pictures of the item if available.

Yes. Orders ship once all items in the order are manufactured and ready to ship out. So, if you need a Cadillac (6 month lead time) and a Mini Barrel (2-3 month lead time) and you want each as quickly as possible, it is better to place separate orders so you get the Mini Barrel in 2 – 3 months, rather than when the Cadillac is ready in 6 months. The same is true for parts and accessories.

If you forgot a part or accessory when placing an order, you should simply place a new order for these additional items. This will get the item to you as fast as possible, and not delay your current order. 

If you forgot a larger apparatus, you should contact customercare@gratzpilates.com with your order details and what you need to add. They will assist in updating your order.  

Any difference in your overall shipping costs will be nominal as shipping is primarily based on location and weight.

Ordering through the website is the fastest way to get a shipping quote and finalize your order. When you place an order through the website that order goes directly to our sales team. They will reach out to you within 5 - 7 business days to confirm all the details, provide a shipping quote, and confirm lead times with you. Placing your order through the website produces a quote faster because all your order details are in our system.  

Occasionally emails will go to your spam folder. So if you don’t hear from us after 7 days please check your spam folder, or send us another email. 

Your shipping options differ depending on whether the order is domestic within the USA or international and the shipping service you want. Curbside, Threshold, White Glove are available in the USA. Air Freight, Air Freight Threshold and Ocean Freight are available internationally.

You can read more about all your options here.  

When a Gratz team member reaches out after you place your order through the website, they will provide a Curbside shipping quote for domestic orders and an Air Freight shipping quote for international orders. Learn more about our shipping options here.  

We want to get you exactly what you need as quickly as possible. Shipping costs are determined by location and weight and are custom to your exact address and order. When you place an order on the website a member of our sales team will follow up via email with a shipping quote and request payment. They will also ask you to confirm your order details are exactly right and confirm your preferred shipping method.

Read more about shipping and handling here.

We have three shipping options for international shipments – Air Freight, Air Freight Threshold, and Ocean Freight. 

Air Freight delivery is the default shipping option on international orders. Unless otherwise requested, the shipping quote you’ll receive from the Gratz team will be Air Freight.  

Air Freight delivery 

Air Freight is delivered to your nearest International Airport. You are responsible for coordinating customs clearance and transporting parcels into your place of business or residence from the airport,
unpacking, installation/assembly, and disposal of packing materials.  

This is a nice option for those who want to save on shipping costs and can handle the logistics of getting large packages from the airport to their home or place of business.

Air Freight Threshold delivery 

Air Freight Threshold is delivered inside the main entrance of your business or home with the support of a trusted Gratz Forwarding Partner. You are responsible for coordinating customs clearance, and unpacking, installation/assembly, and disposal of packing materials.  

This service is more convenient than standard Air Freight, but also more costly.

Ocean Freight delivery 

Ocean Freight is delivered to the nearest international port or container freight station (your choice). You are responsible for coordinating customs clearance and transporting parcels into your place of business or residence from the dock, and unpacking, installation/assembly, and disposal of packing materials.  

This service is significantly slower than Air Freight, but also less costly. This can be a good option for large orders that are flexible in terms of delivery timing. 

Read more about each shipping option, as well as customs and import charge responsibilities here.  

Orders that include larger apparatus or that are shipping internationally require the Gratz team to generate a shipping quote for your review. 

While this shipping quote is being generated, only a pending transaction will be placed on your credit card. No actual charge is processed. 

Once you have your shipping quote, a Gratz team member will work with you to make payment either via wire transfer or credit card authorization. This payment will replace the pending transaction on your car.

Wire transfers are Gratz Pilates' preferred method of payment. Wire instructions can be found here. For any questions don’t hesitate to reach out to our customer care team. 

Yes, credit card payments are accepted.  

The website will generate a shipping quote during checkout for smaller Parts and Accessories orders that are shipping domestically.   

For all other orders, when you place an order through the website a pending transaction will be placed on your card for the total of your order before shipping is applied. Once our sales team provides you with a shipping quote, they will finalize your order total and organize payment with you. At that time, they will request you complete a credit card authorization form for the total due if under $5,000 USD before shipping costs, or half due if over $5,000 USD. 

Orders that include larger apparatus or that are shipping internationally require the Gratz team to generate a shipping quote for your review. 

While this shipping quote is being generated, only a pending transaction will be placed on your credit card. No actual charge is processed. 

Once you have your shipping quote, a Gratz team member will work with you to make payment either via wire transfer or credit card authorization. This payment will replace the pending transaction on your card.

How do I clean the upholstery on my apparatus? 

A 1:10 solution (1 part household liquid dish soap and 10 parts water) is the ideal upholstery cleaner, effective and gentle. Spray, wipe, and dry upholstery thoroughly after each use.  

Upholstery should not be saturated or soaked. Do not use Tea Tree, Peppermint, or similar on upholstery as this will dry out the upholstery and cause it to crack and split. 

Find more tips here for cleaning wheels, tracks, springs, and more. 

Like any furniture or upholstered items, it is best to keep exposure to direct sunlight, aerosols of any type (cleaners or personal products), and sunscreens to a minimum. It is also a good idea to keep zippers, metal accents on clothing, and anything sharp away from upholstery. 

We recommend making your students aware of these “no-no’s”, especially sunscreens, so they can be part of the solution. 

Darker upholstery colors look great, showing less wear and tear for longer. 

Lighter color upholstery like Bone, Adobe White, and Alabaster shows natural irregularities and variability in texture and color.  

Occasionally Reformers in fine working order squeak. While this is not unsafe, it can be annoying. This four-minute video will walk you through how to address squeaking. 

Learn more Maintenance tips here.  

Yes, apparatus can be reupholstered or upholstered piece can be replaced. There are a few ways to approach depending on your exact needs, timing, and budget. Contact customercare@gratzpilates.com with information about your specific needs and we’ll help you figure out the best route for your circumstances.

You can realign your Push Up Devices in three easy steps:  

1) Loosen the nuts on each side of the handle with a wrench.

2) Put the device on the floor and align the device base.

3) Tighten the nuts on the side of the handle. 

No, Gratz Pilates does not offer bulk order discounts.  

Gratz Pilates is the original and best Pilates manufacturer, producing each individual apparatus custom, and with much skill and hand work for woodworking, finishing, welding and assembly.  

You can feel the Gratz difference in quality and durability as we build Pilates apparatus to Joseph Pilates’ specifications and to last a lifetime. 

Currently, financing is not available through Gratz Pilates. However, if your order is over $5,000, only half is due upon ordering and the second half when your order goes into production.