CHANGING YOUR ORDER
You may change your order within 24-hours of placing it without incurring any additional charges. If you change your order after 24-hours, we must cancel the original order and submit a new one. If your order is in production when you request a change, you will incur a 25% restocking fee. Changing your order may delay your shipping date.

CANCELLING YOUR ORDER
Gratz Pilates will return your initial deposit in full if you cancel your order within 24-hours of placing it. Should you cancel your order after 24-hours, we will charge a 7% Operation Fee due to the costs associated with processing an order. If your order is in production when you request a cancellation, you will incur an additional 25% restocking fee (not including shipping cost) for the order.

Return Policy
The items must be in their original condition, packaging, and unused. You are responsible for the return shipping costs and any damage or loss during shipment back to us.

We have a 30-day return policy. You must request a RMA (Return Merchandise Authorization) number within 30-days from the date of shipment and we must receive the returned items back within 30-days from the date you received the RMA number. To start the return process please call Sales and Customer Care at 1-267-777-9217 and our customer care representative will provided you with a RMA (Return Merchandise Authorization) number. We are not responsible for any items returned without an RMA number clearly marked on the outside of the package.

NON-REFUNDABLE
Equipment: Aluminum or Designer Cadillac, Aluminum or Designer Maple Wood Cadillac, Instant Cadillac Conversion in Half or Full Units, Wunda Chair, Electric Chair, Arm Chair, Combo Electric/Wunda Chair, Full (Ladder) Barrel, Spine Corrector, Mini Barrel, Guillotine Towers, Studio Wall Units, and High, Contour and Low Mats.

Accessories: Springs, Custom Orders or Custom Upholstery Items

*“Equipment” means Reformers, Cadillacs, Instant Half or Full Cadillac Conversions Units, Wunda Chairs, Electric Chairs, Arm Chairs, Combo Electric/Wunda Chair, Full (Ladder) Barrels, Spine Corrector, Mini Barrel, Guillotine Towers, Studio Wall Units and All Mats or any product ordered in a custom upholstery color or custom configuration.

**“Non-Equipment Products (Accessories) are all products other than equipment as mentioned above. Orders for non-equipment products are final and may not be cancelled except as expressly stated on your invoice or on a Gratz Pilates website at the time of your order. You may however return non-equipment items that are not listed as Non-Refundable Products (see above list).